Contact
Contact
Six addresses rather than one, because the things people need from us are not the same thing. Pick the one that fits and it reaches someone who can act on it.
Support
- support@euphonaai.com
Something is wrong, something is confusing, or a job did not do what you expected. Include the request id from the response or the job page — it resolves the whole trace end to end and turns a guess into a lookup.
Sales and enterprise
- sales@euphonaai.com
Catalogue volume, reserved capacity, contract terms, or an API integration that needs more than the published rate ladder. Tell us the shape of the work rather than a seat count and the first reply will be more useful.
Security
- security@euphonaai.com
Vulnerability reports, in any form you like. We would rather have a rough email today than a polished one next month. Our disclosure policy and the machine-readable security.txt are both published.
Privacy and your data
- privacy@euphonaai.com
Deletion and export are self-serve in your account and do not need us. Write here for anything that is not — an authority request, a question about what is held, or a case the self-serve path does not cover.
Copyright
- copyright@euphonaai.com
Takedown notices and counter-notices. Notices are logged and actioned against a published policy, and the counter-notice route exists and is real — an accusation is not a finding.
Anything else
- hello@euphonaai.com
Press, partnerships, a question that does not fit any of the above, or telling us the site is wrong about something. The last one is genuinely welcome.
Response times
How quickly you will hear back
We do not publish a response-time target yet, because we have not measured one and a number nobody measured is worse than no number. What we can tell you is the honest shape: this is a small team, security and copyright are handled first, and support is answered by people who can read the trace rather than by a script.